Frequently Asked Questions
Everything you need to know about APORRO® EUROPE shopping, shipping, and jewelry care.
What materials are used in APORRO® jewelry?
We use premium materials including 14K/18K gold plating over brass or 925 sterling silver. Our stones are hand-set 5A grade Cubic Zirconia or Moissanite, depending on the specific collection.
How long does shipping take within Europe?
Orders are typically processed within 1-2 business days. Standard shipping within the EU takes 3-7 business days, while express shipping options can arrive within 1-3 business days.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return or exchange unused items in their original packaging within 30 days of delivery.
Does the jewelry tarnish or turn skin green?
No, we use advanced PVD plating technology and high-quality base metals to ensure durability. Following our care instructions will prevent oxidation and keep your jewelry looking new for years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized European options like Klarna and Ideal.
Do you offer a warranty on your products?
Yes, APORRO® provides a 365-day warranty against manufacturing defects. If your jewelry experiences any craftsmanship issues, we will repair or replace it free of charge.